FluentCare support.

For account, clinic, translation or billing assistance, contact our support team.

Include your app version and build number, device model, a brief description of the issue, and whether you were using Wi-Fi or cellular.

Keep patient information out of support requests. Do not send recordings, transcripts, passwords, payment card details or verification codes.

Before you contact us

Restart the app after installing an update.
Sign in with your work email, verify your email address, and create or join your clinic.
Check your available clinic minutes. A new clinic’s one-time trial includes 10 minutes shared by the whole team.
Check microphone permission, speaker volume and Bluetooth output in your device settings.
After an interrupted conversation, close it before restarting. An expired reservation is released by automatic cleanup; longer reservations remain until their expiry.
Clinic owners can manage subscriptions and payments through the clinic dashboard.

Account deletion

Sign in, open your account settings, choose Delete my account, and confirm your password. Clinic owners must remove staff and end conversations before closing their clinic.

Read the account deletion instructions. If you cannot sign in, email support for help.

Translation and care

AI translation can make mistakes. Use a qualified interpreter for informed consent, complex or high-stakes decisions, persistent uncertainty, or whenever one is requested. FluentCare does not connect you to a human interpreter.

Support is not an emergency or medical advice service. For urgent care, follow your clinic’s emergency procedure.