Privacy policy.
Effective November 2, 2026. Ambula Inc. operates the FluentCare app and clinic dashboard. For privacy questions or account requests, contact support@fluentcare.io.
Clinical language evaluation and provider healthcare/retention arrangements have not yet been verified for launch. Use non-patient information during release testing. Do not submit patient information until the applicable agreements and provider settings have been confirmed for your clinic.
Information we process
We process staff email addresses and authentication information; clinic names, specialties and contact phone numbers; clinic membership and invitations; voice and caption preferences; and session and usage metadata. Metadata includes account and clinic identifiers, session timing, reserved and confirmed usage totals, and provider session and billing identifiers.
We use this information to provide clinic access, secure accounts, enforce shared minute limits, administer subscriptions and respond to support requests. Infrastructure providers process network, device and attestation information needed to deliver and protect the service.
Audio and captions
When you start translation, your microphone audio is sent to OpenAI for voice processing. Audio can contain sensitive information. Optional captions appear during a conversation and clear when you pause or end it.
FluentCare does not save conversation recordings or transcripts in its application database or recording storage. This describes FluentCare’s own storage. It does not mean that a processing provider has no retention, or that a healthcare agreement or zero-retention configuration has been established.
Service providers
- Google/Firebase provides authentication, App Check, hosting and account/usage storage. See Firebase privacy and security information.
- OpenAI processes voice translation. Provider processing and retention depend on applicable agreements and account/project settings. See OpenAI’s data controls. FluentCare’s healthcare agreement coverage and zero-retention configuration have not yet been verified.
- Stripe processes subscriptions and payments. A clinic owner can open a personal Stripe payment page from the app or the dashboard. Card information is entered into Stripe’s payment interface rather than stored by FluentCare. See Stripe’s privacy policy.
- Resend sends account emails such as password resets. It receives the recipient’s email address and a one-time reset link. We do not send patient information, audio or captions to Resend. See Resend’s privacy policy.
PostHog processes limited product analytics to help us improve clinic setup, app use and translation reliability. Events include opaque staff and clinic account identifiers, platform, event timing, confirmed session duration and broad failure categories. We do not send audio, captions, patient information, account contact details or form contents to PostHog. Automatic screen/touch capture, error capture and session replay are disabled. PostHog receives network requests; geographic enrichment is disabled on analytics events. See PostHog’s privacy policy.
The current app does not include advertising or sale of personal information. The dashboard uses security attestation to protect authenticated access.
Retention and account deletion
Account profiles and clinic membership information are retained while needed to provide access. Deleting an account removes its authentication account and staff profile, removes clinic membership, and removes the staff identifier from session metadata. Owner deletion also clears identifying clinic profile fields and closes the clinic.
Product analytics is stored separately in PostHog. Deleting a FluentCare account does not currently automatically erase prior analytics events. Contact support for analytics deletion or retention requests.
Executed clinic Business Associate Agreements and electronic acceptance records, including signatory names and business contact details, may be retained for legal and compliance documentation. They are not deleted automatically when an account is closed. Session and financial usage totals, billing/provider identifiers and payment records may remain for billing, reconciliation and applicable record-keeping obligations. A hashed trial-claim record remains to prevent repeated free trials. There is currently no automatic expiry configured for retained usage or trial-claim metadata.
You can request help accessing, correcting or deleting your information through support@fluentcare.io. We verify account ownership and review requests subject to billing, security and applicable retention obligations. See the account deletion instructions.
Your choices
Pause or end a conversation to stop translation. Explain AI translation and audio processing to the patient and ask for their agreement before beginning any authorized patient conversation; stop when requested. You can deny or revoke microphone permission in device settings and continue using account features.
Do not send patient information, recordings, transcripts, passwords, card details or verification codes in support requests. FluentCare is intended for professional clinic staff and is not directed to children.
Policy updates
We will update the effective date when this policy changes and provide additional notice when required. Contact support@fluentcare.io with any questions.