Terms of service.

Effective November 2, 2026. These terms describe use of FluentCare, operated by Ambula Inc. Contact support@fluentcare.io for service or billing assistance.

Using FluentCare

FluentCare is an AI communication aid for routine clinic conversations. It does not provide medical advice, certify a translation or comprehension, or establish informed consent. AI translation can make mistakes.

Confirm unclear medication names, doses, numbers, allergies and instructions with the speaker. Arrange a qualified interpreter for informed consent, complex or high-stakes decisions, persistent uncertainty, or whenever one is requested. FluentCare does not connect users to a human interpreter. Translation must not delay emergency care.

Before any authorized patient conversation, explain AI translation and OpenAI audio processing, confirm the patient’s preferred language and dialect, and ask whether they agree. Stop when requested. The clinic is responsible for establishing the arrangements and authorizations that apply to its use of sensitive information.

Clinic privacy agreement

An authorized clinic representative must accept the Business Associate Agreement before patient translation is available. The signup agreement action records electronic acceptance for the clinic. A preselected checkbox or ordinary sign-in alone does not sign the agreement. Staff joining a clinic do not sign on their employer’s behalf. The BAA controls conflicting terms concerning protection of PHI; it does not replace patient consent or establish clinical accuracy. The clinic can save its agreement and acceptance record from settings.

Accounts and clinic access

Staff use personal accounts with verified email addresses. Clinic owners manage their clinic’s membership and shared usage. Keep credentials private and remove staff who no longer need access. Do not bypass access controls or usage limits, interfere with the service, or enter patient information into clinic profiles, invitations or support requests.

Trial and subscription pricing

A new eligible clinic receives a one-time trial of 10 minutes shared by its staff. The clinic subscription is $20 per month and includes 80 shared minutes per billing period. Extra usage is $0.30 per minute, measured by the second, and is disabled until the owner explicitly sets an extra-minute cap. Applicable taxes, if any, are additional.

Included monthly minutes do not accumulate. A subscription does not restore a previously used lifetime trial. Reservations for active conversations temporarily reduce the time available to the rest of the clinic.

Clinic owners purchase and manage subscriptions from the app or the web dashboard, using a personal Stripe payment page, when live billing is enabled. Staff cannot purchase; they ask their clinic owner. The owner can share the payment link with whoever pays for the clinic, and the link expires after 24 hours. Subscriptions renew monthly until canceled. Cancellation through the billing portal takes effect at the end of the current period; payment-method updates are also available. Usage already incurred remains payable.

For a billing error, disputed charge or refund request, contact support@fluentcare.io with the relevant invoice details. Do not send card information. Nothing in these terms limits rights required by applicable law.

Availability and interruptions

Internet connectivity, device permissions and provider availability affect translation. An interruption may end a conversation. Repeat unfinished statements and check usage before restarting. Do not assume an interrupted translation was complete or accurate.

Account closure

You can delete your account from account settings after confirming your password. Owners must remove staff and end conversations before clinic closure. Owner deletion cancels the subscription; previously incurred charges remain payable. See the deletion instructions and privacy policy for retained records.

Changes and contact

We will update the effective date when these terms change and provide notice when required. For questions or help stopping use of the service, contact support@fluentcare.io.